Frequently Asked Questions
- What materials are your jewelry pieces made from?
Our jewelry is crafted from high-quality stainless steel and elegantly plated with 18k gold, ensuring durability and a luxurious finish. - Where is your jewelry made?
All our pieces are proudly made in Italy, combining traditional craftsmanship with modern design. - How should I care for my jewelry?
Our jewelry is designed to be durable and low-maintenance. All pieces are nickel-free, resistant to color change, and waterproof. For best results, simply clean them with a soft cloth and store them in a dry place. - Do you offer international shipping?
Currently, we only offer shipping within Albania. Please check back soon for updates on international shipping options! - What is your return policy?
We want you to love your purchase! Due to hygiene reasons, we do not accept returns on jewelry. However, if your item is defective or damaged during shipping, please contact us after receiving your order, and we will be happy to assist you with a replacement. - How can I track my order?
Once your order has been shipped the courier will contact you directly to arrange the delivery of your package. Please ensure your contact information is accurate for a smooth delivery experience. - Do you offer gift wrapping or special packaging?
Yes! All our jewelry comes beautifully packaged for free, making it the perfect gift for any occasion. No extra charge is applied for gift wrapping. - Can I customize a piece of jewelry?
Currently, we do not offer customization services, but we are always looking to expand our offerings. Stay tuned for future updates! - How do I know my ring size?
We recommend measuring your finger or using a ring sizing chart available on our website. If you have further questions, feel free to reach out to our customer service. - How can I contact customer support?
You can reach our customer support team through our contact page, via email at [your email], or through our social media channels. We’re here to help!